ITSY AUSTRALIA WARRANTY POLICY
Itsy Australia only supplies products from
reputable companies. Therefore, all products
supplied by Itsy Australia are guaranteed to be
of good quality and workmanship.
All products are covered to the same extent as
each manufacturer's warranty statement /period.
Please be aware that the warranty period may
vary for the range of products we supply.
However, Itsy Australia will guarantee all
products it sells for a maximum of 12 months
from the date of purchase Australia wide.
Please feel free to ask us for the warranty
cover on any products you wish to purchase from
us. In some cases, the purchaser will be
responsible for return freight charges until the
verification of the warranty claim is
substantiated. Please contact Itsy Australia in
the first instance to discuss any warranty
issues, as you will require a Warranty
Authorisation Number prior to returning
/shipping any item for claim.
This means that Itsy promises to try and fix
your problems by phone or email. If it is not
fixable, Itsy will gladly repair or replace the
item, totally free of charge! Yes, that includes
freight! Just send the product to us, and we
will send a working product back to you within
24 hours in most cases. Itsy also offers the
option of purchasing an extended warranty of up
to five years on all computer equipment.
ITSY AUSTRALIA REFUND /RETURNS POLICY
Itsy Australia only sells quality products that
have been tried and proven for the applications
they are listed for.
Itsy Australia is happy to refund or exchange
any goods that are damaged in transit under our
FREE SHIPPING Policy, goods that are faulty or
prove to be totally unsatisfactory for the
intended use as listed by us, providing they are
UNUSED, IN ORIGINAL PACKAGING AND IN AS NEW
CONDITION.
Please note that Itsy Australia will only accept
the cost of return shipping on FAULTY GOODS
only, once the item has been verified as faulty.
We
will not accept the cost of returned goods for
which the customer has simply changed his/her
mind or are no longer required. In those cases
please contact Itsy Australia in the first
instance to discuss the matter with us and
obtain a reference number.
